We’re Hiring – Product Support Representative

Do you or someone you know want to get involved with an organization using technology for good to reduce American hunger and food waste one community at a time? Food Rescue US is expanding its technology team and looking for a Product Support Representative.

Product Support Representative

Job Description:
Food Rescue US relies on a software platform to fulfill its mission to reduce both food insecurity and food waste. As we grow our network, more and more people use our software. The Product Support Representative fields incoming phone and email contacts from our Site Directors, Food Rescuers, Food Donor staff, and Receiving Agency staff. Incoming inquiries may be usage questions, training requests, problem reports, or suggestions. The PSR is a key member of the operations team run by our National Site Director.

The PSR helps develop training and documentation materials like FAQ and explainer videos. The PSR answers questions by phone, email, and text. The PSR works with the development team to research open questions and to resolve customer support issues.

This is a great opportunity to further your software product troubleshooting skills, enhance your customer service communication skills, gain experience in a modern software product team, all while serving communities all over the country. The position will be entirely remote until COVID restrictions are significantly relaxed, but preference will be given to applicants who are close enough to Fairfield County, CT to be able to work in our office occasionally.

The position can be full-time or part-time (20 hours / week minimum).

Primary Responsibilities:
  • Provide guidance and best practices to those using our software
  • Provide superior customer service to our end users and internal stakeholders
  • Gradually become an expert in the features and use of our software. Topics will range from registration and logging into to advanced use across desktop and mobile devices.
  • Documents and tracks status of all issues in a timely fashion within our ticketing software.
  • Works in conjunction with internal departments to improve processes resulting in high levels of customer satisfaction.
Job Requirements:
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Excellent problem solving and the ability to work independently
  • Strong ability to organize a dynamic, fast-moving work environment
  • Demonstrated familiarity with common software applications like Microsoft Office or similar software
  • Demonstrated ability to quickly learn new things
Preferred Qualifications:
  • 1-2 years of prior help desk and/or customer support experience
How to Apply:
To apply please email your resume along with your cover letter to jobs@foodrescue.us
Food Rescue US is an Equal Opportunity Employer

Food Rescue US Receives $100,000 “A Community Thrives” Grant From USA TODAY NETWORK and The Gannett Foundation

Food Rescue US will receive $100,000 for to support the expansion of Food Rescue US – Detroit.

(Norwalk, CT) – Food Rescue US was announced a grant recipient of A Community Thrives, a grantmaking and crowd-funding program from the USA TODAY NETWORK and a part of the Gannett Foundation, today. Food Rescue US will receive $100,000 to help support the expansion of Food Rescue US – Detroit.

A Community Thrives supports non-profit organizations with projects focused on community building and has helped to contribute more than $12 million since 2017. This year, A Community Thrives engaged participants in 45 states. Food Rescue US was named one of 16 winners in the national grant program. 

Food Rescue US is committed to reducing food waste and hunger in America. Through a technology-driven solution, Food Rescue US empowers volunteer food rescuers to transfer excess food from local businesses and provide it to social service agencies supporting the food insecure. Since launching in 2011, Food Rescue US has provided over 53 million meals to food insecure individuals and kept over 71 million pounds of food out of landfills. The A Community Thrives grant will support the expansion of Food Rescue US – Detroit and provide for the growing number of individuals and families experiencing food insecurity in Detroit and the surrounding communities. 

“We’re proud to be able to support the expansion of Food Rescue US – Detroit through this generous grant from the Gannett Foundation,” said Carol Shattuck, CEO, Food Rescue US. “After only one year in operation, Food Rescue US – Detroit has built a strong community of food donors, local agency partners, and volunteer food rescuers that uses our unique model to address the growing needs throughout Metro Detroit. This grant will truly be a gamechanger for the work being done in Detroit.” 

Food Rescue US – Detroit launched in 2019 under the leadership of Site Director Darraugh Collins. Since then, they have gone on to partner with 51 local food donors, 66 social service agencies supporting the food insecure, and over 100 volunteer food rescuers to help establish a community that recovers excess food and provides it to those in need within Detroit. Food Rescue US – Detroit’s impact has grown immensely, especially since the start of the pandemic, and they have provided over 2.9 million meals to those in need and kept 3.5 million pounds of food waste out of landfills. This grant will support their continued expansion, allowing them to increase the amount of excess food provided to those that need it most. 

“We are proud of the work Food Rescue US – Detroit has done to enhance the Detroit community. At Gannett, we take pride in supporting the organizations that make a positive impact in their communities. Through A Community Thrives, we lend financial support to that purpose as well as rally the whole community to champion a good and meaningful cause,” said CEO and Chairman Mike Reed

About A Community Thrives

A Community Thrives is a grantmaking and crowd-funding program from the USA TODAY NETWORK and is part of the Gannett Foundation. A Community Thrives supports non-profit organizations with projects focused on community building and has helped to contribute more than $12 million since 2017.

About USA TODAY NETWORK 

USA TODAY NETWORK, part of Gannett Co, Inc. (NYSE: GCI), is the largest local-to-national media organization in the country, powered by our award-winning newsrooms and marketing solutions business. With deep roots in local communities spanning the U.S. with more than 250 local media brands, plus USA TODAY, we engage more than 140 million people every month through a diverse portfolio of multi-platform content offerings and experiences. For more information, visit www.gannett.com. 

About Food Rescue US

Food Rescue US, a national nonprofit organization, is a leader in reducing both hunger and food waste in America by connecting the vast amount of healthy, fresh surplus food with the critical hunger demand.  Through the use of its proprietary app, Food Rescue US provides the platform for volunteer food rescuers to directly transfer excess food from businesses to local social service agencies that feed the food insecure. By providing food that would otherwise be wasted and delivering it to the food insecure, Food Rescue US is keeping this wasted food from ending up in landfill where it decomposes, creating methane gas that warms the planet. Since 2011, Food Rescue US has helped launch food recovery communities in 39 locations across the country, providing more than 53 million meals and keeping over 71 million pounds of food out of landfills. For more information or to download the app, visit www.foodrescue.us, find us on Facebook @FoodRescueUS or follow us on Twitter @foodrescueUS.

Food Rescue US – Columbus Partners with Save More Than Food to Reduce Food Waste

Did you know that every day in Central Ohio nearly one million pounds of food enters the landfill? We believe that when food goes to waste – so does all the time, resources, and money that went into growing and distributing it. But together, we can make a difference. That’s why Food Rescue US – Columbus has joined Save More Than Food  and SWACO  to cut food waste in half by 2030. Join them by signing up for the food waste newsletter and visiting the campaign website to learn more about how you can save money, help the community and protect the environment by reducing food waste.

Be the Rescue this Hunger Action Month!

Due to the impact of COVID-19, it is estimated that over 54 million Americans, including 1 in 4 children, will be food insecure. At Food Rescue US, we work to reduce hunger and food waste all year round, but want to take this Hunger Action Month to spotlight how YOU can help our food recovery movement. It’s easy to get involved in the following ways:

Download the Food Rescue US App – Want to make sure excess food is not going to waste in your community? Visit the App Store or Google Play to download the Food Rescue US app and start rescuing today!

Start a Food Rescue US Location – Is Food Rescue US not in your community right now? Then reach out and see what you can do to bring Food Rescue US to your community. Email info@foodrescue.us to see what you can do.

Make a donation or start a fundraiser – With food insecure individuals impacted by COVID-19, we are continuing to fundraise for our COVID-19 Response Fund. Make a donation today or click here to learn how you can start a fundraiser to support Food Rescue US.

Food for All 2020 – Cancelled

We are disappointed to let you know that Food for All 2020 has been cancelled. Due to the current uncertainty, we feel the best and safest course of action is to cancel the event. We will be looking to reschedule for 2021, and we hope you will be able to join us then.
If you have any questions about this change, please contact Jennifer Guhl at jennifer@foodrescue.us.
Thank you again for your support during this time of uncertainty. If you would like to make a donation to support Food Rescue US at this time, please visit our COVID-19 Response Fund by clicking the link here.
Please continue to stay safe and follow CDC guidelines.

Food Rescue US – Miami Receives $50,000 Grant from The Miami Foundation in Partnership with the PepsiCo Foundation

Miami , FL – July 28, 2020 – Food Rescue US – Miami has been selected by The Miami Foundation in partnership with The PepsiCo Foundation to receive a $50,000 grant that will be designated to launch community kitchens within the Little Haiti area. The Community Kitchen Program supports employment for restaurant staff while providing chef-prepared meals free of charge to food insecure individuals and families, including furloughed and unemployed workers in many of the city’s most underserved areas. The program has also provided meals to frontline workers and local social service agencies.

In response to alarming evidence of the continued disparate, negative impact of COVID-19, PepsiCo, Inc. and its philanthropic arm The PepsiCo Foundation launched an initiative to provide increased medical and economic aid to communities of color across the country. Their $500,000 investment to The Miami Foundation’s Community Recovery Fund supports six Miami-based organizations who have worked throughout the crisis to provide relief to underserved neighborhoods.

To date, Food Rescue US – Miami has distributed over 35,000 meals in Overtown, Wynwood, Miami Gardens, Model City, Little Haiti, and Little Havana. Restaurant partners have included Marcus Samuelsson’s Red Rooster Overtown, James Beard Award Finalist Brad Kilgore’s Alter in Wynwood, Celebrity Chef Michelle Bernstein’s Café La Trova in Little Havana, and popular Little Haiti and Miami Gardens spot Chef Creole.

In partnership with Naomi’s Garden Restaurant, Boia De, and Clive’s Jamaican, 5,000 meals will be provided over the next few months. A team of passionate Food Rescue US – Miami volunteers will be onsite to handle the food distribution.

The current schedule is as follows:

Naomi’s Garden Café

Wednesday July 29, & August 5

Saturday August 1, & August 8

3-5pm

(Additional dates TBD)

Boia De

Tuesday July 28, August 1, & August 4

2-4pm

(Additional dates TBD)

Clive’s

Thursday August 13, August 20, & August 27

Saturday August 15, August 22, & August 29

2-4 pm

(Additional dates TBD)

“Our Community Kitchen Program is supporting our local independent restaurant community by putting people back to work to feed those still out of work during this terrible time for Miami. Our chef-prepared meals are packaged as takeout and distributed safely in a no contact walk-up or drive-up setting and available to anyone in need of a meal,” said Ellen Bowen, Site Director for Food Rescue US – Miami and Managing Director of the popular food blog, MIAbites.

To make a donation in support of Food Rescue US – Miami, please visit the Food Rescue US COVID-19 Response Fund and designate your donation to “Miami”.

About Food Rescue US

Food Rescue US, a national nonprofit organization, is a leader in reducing both hunger and food waste in America by connecting the vast amount of healthy, fresh surplus food with the critical hunger demand.  Through the use of its proprietary app, Food Rescue US provides the platform for volunteer food rescuers to directly transfer excess food from businesses to local social service agencies that feed the food insecure. By providing food that would otherwise be wasted and delivering it to the food insecure, Food Rescue US is keeping this wasted food from ending up in landfill where it decomposes, creating methane gas that warms the planet. Since 2011, Food Rescue US has helped launch food recovery communities in 33 locations across the country, providing 41 million meals and keeping 57 million pounds of food out of landfills. For more information or to download the app, visit foodrescue.us, find us on Facebook @FoodRescueUS or follow us on Twitter @foodrescueUS.

 

Food Rescue US – Detroit Expanding Weekly Produce Box Distribution 400,000 lbs. of Fresh Produce Has Already Been Distributed Throughout Metro Detroit

Detroit, MI – July 23, 2020 – Local food recovery nonprofit Food Rescue US – Detroit has announced the expansion of their weekly farm distribution program, providing 1,600 25-pound produce boxes to over 15 community-based social service agencies. The program, that started in late May, will now continue through the end of August.

Through partnerships with The Farm Link Project and the USDA Farmers to Families Program, Food Rescue US – Detroit has already provided over 400,000 lbs. of food to social service agency partners throughout Metro Detroit while also supporting the neighboring cities of Flint, Saginaw, Midland, and Ypsilanti.

“I know this food is making a huge impact on those who receive it, but it’s also incredibly meaningful for every person involved in these distributions each Friday” said Darraugh Collins, Site Director, Food Rescue US – Detroit. “We are able to build community when we are so isolated from one another, while also nourishing our community during this difficult time. We are so grateful to the TCF Center team for being such an incredible partner in this effort.”

Every Friday, with the help of over 20 local volunteers, Food Rescue US – Detroit uses the loading dock at TCF Center to receive and distribute the produce boxes.

“One of the food insecurity issues we deal with in the 48213 area is the lack of fresh produce and accessibility to that produce given that grocery stores that have it are over 7 miles away. We are excited to receive and distribute produce like this within our community and it is making a difference to those we provide for, which include families and seniors,” said Stephen Herrod, Pastor, Bethel Baptist Church East.

Part of national food recovery nonprofit Food Rescue US, Food Rescue US – Detroit has provided over 481,000 meals to the food insecure and kept over 577,000 pounds of food from landfill since starting in 2019.

Volunteer opportunities for the weekly distributions can be viewed here. To make a donation in support of the Food Rescue US – Detroit, please visit the Food Rescue US COVID-19 Response Fund and designate your donation to “Detroit”.

About Food Rescue US

Food Rescue US, a national nonprofit organization, is a leader in reducing both hunger and food waste in America by connecting the vast amount of healthy, fresh surplus food with the critical hunger demand.  Through the use of its proprietary app, Food Rescue US provides the platform for volunteer food rescuers to directly transfer excess food from businesses to local social service agencies that feed the food insecure. By providing food that would otherwise be wasted and delivering it to the food insecure, Food Rescue US is keeping this wasted food from ending up in landfill where it decomposes, creating methane gas that warms the planet. Since 2011, Food Rescue US has helped launch food recovery communities in 26 locations across the country, providing 37 million meals and keeping 51 million pounds of food out of landfills. For more information or to download the app, visit foodrescue.us, find us on Facebook @FoodRescueUS or follow us on Twitter @foodrescueUS.

 

Food Rescue US-Miami and Café La Trova partners with Ascendant Insurance Solutions and LAAIA to Offer Free Meals to Little Havana Residents

Miami, FL- June 10, 2020 – In collaboration with James Beard Award-winning chef Michelle Bernstein, Food Rescue US – Miami is opening their fourth Community Kitchen at the popular Little Havana restaurant Café La Trova. This partnership will help provide nutritious meals to those that have been furloughed or are unemployed, first responders, hospital workers or any individual that is food insecure.

The kitchen is part of the Food Rescue US national COVID-19 emergency response effort that provides employment for the restaurant staff, while funding chef-prepared meals to provide to the community free of charge.

A minimum of 500 free meals will be distributed curbside at Café La Trova at 971 SW 8th St, Miami, FL on Wednesday, June 24th from 3 pm to 5 pm and will feature Chef Bernstein’s creative take on traditional Cuban specialties. The meals will be provided through support from Ascendant Insurance Solutions and Miami’s Latin American Association of Insurance Agencies.

“We are honored to be able to help the vibrant Little Havana community,” said Food Rescue US – Miami Site Director, Ellen Bowen. “Through this partnership, we are able to support a local business, allowing them to employ their staff, while also providing their delicious food free of charge to the residents of Little Havana.”

This will not be Café La Trova’s first COVID-19 response effort. Recently, their team provided meals for students in Miami-Dade public schools, worked with Big Brothers Big Sisters to provide meals to 20 families in need and partnered with Kiwanis Club to feed over 100 Little Havana residents.

Café La Trova will be the fourth Community Kitchen launched by Food Rescue US – Miami. The first kitchen, in collaboration with World Central Kitchen, at Chef Marcus Samuelsson’s Red Rooster in Overtown has served over 9,000 meals. Since then, Food Rescue US – Miami has gone on to open Community Kitchens at James Beard nominated Chef Brad Kilgore’s Alter in Wynwood, providing 1,200 meals in only two weeks, and most recently at Café Creole in Miami Gardens.

To make a donation in support of the Food Rescue US-Miami Community Kitchen programs, please visit the Food Rescue US COVID-19 Response Fund and designate your donation to “Miami”.

About Food Rescue US

Food Rescue US, a national nonprofit organization, is a leader in reducing both hunger and food waste in America by connecting the vast amount of healthy, fresh surplus food with the critical hunger demand.  Through the use of its proprietary app, Food Rescue US provides the platform for volunteer food rescuers to directly transfer excess food from businesses to local social service agencies that feed the food insecure. By providing food that would otherwise be wasted and delivering it to the food insecure, Food Rescue US is keeping this wasted food from ending up in landfill where it decomposes, creating methane gas that warms the planet. Since 2011, Food Rescue US has helped launch food recovery communities in 25 locations across the country, providing 37 million meals and keeping 51 million pounds of food out of landfills. For more information or to download the app, visit foodrescue.us, find us on Facebook @FoodRescueUS or follow us on Twitter @foodrescueUS.

About Café La Trova

The world famous Julio Cabrera and his team of Cantineros (Cuban bartenders) bring to life the retro Cuba atmosphere at Cafe La Trova with their artisanal, handcrafted cocktails while James Beard Award-winning chef Michelle Bernstein lends her culinary prowess with a contemporary take on Cuban-styled dishes. The multi-faceted concept — including two bars, a restaurant, and a walk-up coffee bar — marries traditional “cantinero” cocktail culture with Miami’s 1980s Cubano renaissance offering classic and creative drinks, contemporary Cuban and Latin-inspired dishes, live music daily and an outdoor patio to enjoy dominoes and cigars.

Located on Calle Ocho in the epicenter of Little Havana at 971 SW Eighth Street, Miami, Fla., Café La Trova is named for and inspired by the traditional Cuban music, la trova, which originated in Santiago de Cuba; and for the cantinero, meaning professional bartender, a cultural touchstone in the Cuban community, to whom attention to detail, hospitality and excellent service are paramount.

About Ascendant Insurance Solutions

Ascendant Insurance Solutions is a Florida based licensed Managing General Agency (MGA) specializing in the placement of commercial and personal lines insurance products and program management services with an emphasis on the Hispanic market.

Ascendant represents admitted and non-admitted property and casualty insurance carriers specializing in personal and commercial lines. Since its inception, Ascendant has placed over $600 million of written premium in the Florida marketplace through its distribution network of over 1,500 insurance agents.

Ascendant is uniquely suited to serve the Florida Hispanic insurance marketplace through a fully engaged management team with decades of insurance industry experience in building successful insurance enterprises and a fully bilingual staff that is sensitive to the challenges faced by the Hispanic community and business owners.

This team’s mission to directly address a targeted and underserved niche in the Florida insurance market is a formula that Ascendant’s management team and ownership feels confident and optimistic about executing.

About the Latin American Association of Insurance Agencies,

The Latin American Association of Insurance Agencies, LAAIA, was founded in 1969, as The Voice of Independent Insurance Agents.  Its mission is to advance the resources, capabilities, and performance of independent insurance agencies by providing advocacy, representation, and benchmark member support. LAAIA is a 501 (c) (6) not-for-profit professional association administered by a volunteer board of directors.  Today, the organization’s members generate over $1 Billion in insurance premiums every year.